04 March 2025

Introducing Our New Void System

Update

Ever found yourself wondering why an invoice was removed months ago? Or had a livery owner question a charge that seems to have vanished from their account? Managing the finances of a busy yard requires meticulous record-keeping, and today we're making that just a little bit easier.

From "Gone Forever" to "Just Voided"

Previously, when you needed to remove an invoice or charge in At The Yard, that information disappeared completely. It was simple but limiting—rather like mucking-out by throwing everything away instead of separating the good bedding for reuse!

Thanks to your feedback, we've implemented a much more sophisticated approach: our new void system. This allows you to maintain a complete financial history whilst still removing charges when needed.

What's Changed?

Instead of the delete button sending your financial records into the digital equivalent of a muck heap, the new void function works more like putting them in a clearly labelled filing cabinet:

Before: Invoice/Charge deleted → All information gone forever
Now: Invoice/Charge voided → Removed BUT record kept with your explanation

Why This Matters for Your Yard

This seemingly small change brings substantial benefits for yard managers:

• When HMRC or accountants ask questions - You'll have a complete audit trail showing not just what was voided, but precisely why
• When staff changes occur - New yard managers can see the reasoning behind previous financial decisions
• When clients query their billing history - You can confidently explain exactly why a charge was removed months ago
• When patterns emerge in your business - Identify if certain services are regularly voided for the same reasons, highlighting potential issues to address

How to Use the New Void System

Using the new system is refreshingly straightforward:

1. Where you previously saw "Delete" for charges or invoices, you'll now see "Void"
2. Click "Void" and a simple dialogue box appears
3. Enter your reason (e.g., "Service cancelled due to weather," "Duplicate charge," "Promotional discount applied")
4. Click the "Void" Button

That's it! The charge no longer affects your accounts, but the information remains accessible in your financial history.

The new void dialogue box is simple but powerful

Why We Made This Change

Running a successful livery yard means balancing excellent horse care with sound business practices. This update reflects our commitment to helping you maintain that balance with minimal additional effort.

We understand that you'd rather be in the arena or stables than puzzling over financial records, which is exactly why we've made this process both more powerful and just as simple to use.

What's Next?

The void system is automatically available to all At The Yard users starting today. No training is needed—just look for "Void" where you used to see "Delete."

Your Thoughts Matter

Has this new feature made your yard management easier? Do you have ideas for other improvements? We'd love to hear from you, get in touch with your account manager today.