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If recent events have taught us anything, its that being able to quickly and easily distribute information to your customers is highly important. To help with this we’ve developed our latest new feature, called simply Notices.
Simple but effective, we’ve built Notices to cover a wide range of scenarios at your yard. These include:
For each notice you publish you’ll be able to decide who will see the notice, optionally include a checkbox to get their response and even mandate that they have to agree before proceeding (great for T&Cs updates).
Then, as a yard owner, you’ll receive insights for each notice you publish. Meaning it’s quick and easy to keep track of who’s yet to get the latest update about the yard.
By design we’ve made Notices incredibly simple for your customers. Whenever they visit the control panel, if a new notice has been published, they will automatically see a simple popup (shown below).
In this popup they’ll see all the latest notices that they’ve yet to acknowledge. Each notice will be displayed on it’s own row and depending on the choices you’ve made they may also see a checkbox allowing them to choose their response.
When they’re ready they just click on Acknowledge. That’s all there is to it.
Actually creating the notices is nearly as easy as it is for the users to read and acknowledge them. To start, go to the Notices menu item under the Admin menu section.
You’ll see an outline of the notices you’ve created and the option to create a new one. The new notice form is shown below to the right.
You’ll be able to name the notice and fill in the content that makes up the notice itself. Once you’ve filled that in there are a few other options for you to choose from.
Reports are the end product of the notice system. They allow you to see an overview of how your customers have responded.
The report is broken down into two parts. Part 1 shows the users who have acknowledged (filled in) the notice and part 2 shows those who haven’t.
Within the Filled section you’ll see all the users who’ve filled it in along with other details such as their response and the time at which they responded. You can also filter by the value of the response.
On their own the reports allow you to keep track on the responses from your customers. However to extend their utility we’ve built an Export to CSV feature. With this the possibilities are endless, from doing your own analysis in other software (such as a spreadsheeting tool) through to exporting data to a 3rd party system (e.g marketing platforms) you can use the data however you need and take it to wherever it’s needed.
Notices is an example of a feature that we’ve built in part to support yards should the worst happen and some version of ‘lock down’ returns. We’ve got more ideas in the pipeline which we believe will help, but we’re also open to recommendations. If you have any suggestions please feel free to get in touch with us via our contact page. We’re open to considering any ideas you may have to help yards in these difficult times.
This blog has been very quiet since our last update back in March. Since then due to Covid-19 the world has changed for all of us! And so, it seemed appropriate to issue a general update here on the blog. To begin with we are all thankfully safe and well. The majority of the work that makes up At The Yard can be done remotely. Apart from now mostly talking to customers on the phone or via video conference instead of meeting you in person, the day to day work has remained mostly the same.
As you’d expect we’ve been speaking to yards who have had to make difficult choices to maintain the safety of their staff, liveries and customers. They’ve taken all sorts of actions from highly strict yard visiting schedules through to the yards who have had to make the incredibly difficult choice to restrict access completely during the worst part of the pandemic. This has been hard for them on both a personal level and as a business.
It is, in part, for this reason we’ve not been updating the blog. We’ve been hard at work behind the scenes helping our existing customers as well as some of the new yards who have got in contact with us during the pandemic. We made the choice to prioritise product development and customer support over any blog posts or social media - a choice we’ve been happy with but we’d be lying if we didn’t say we were excited to get back to it!
Thankfully the world has begun to return to the ‘new normal’. And happily with the new normal came the return of riding, teaching lessons and other equine activities (all be it with some restrictions).
It has been incredibly gratifying to see how the product we’ve built over the years has been able to help during these difficult times. Like all of you we don’t know what will happen in the world over the coming months and so we are going to continue to develop features that will be of use should the worst happen and some version of ‘lock down’ returns.
We’ll be announcing these along with other features in the next few weeks.
Until then keep safe,
Ashley Griffiths
Managing Director of With A Dot Ltd
Makers of At The Yard
Today we’re announcing a brand new and major feature we’ve been working on. It’s one that’s been requested by many of our customers and will add a whole new way of using At The Yard. We call it Kiosk View.
The Kiosk view can be used by yards to allow their customers quick and easy access to At The Yard, allow them to make bookings, orders and to keep everyone informed about up and coming events. Its availability and visibility acts as a direct replacement for the old yard diary or book.
To make this possible all you need to do is find a tablet or old PC to place in your tack room or communal area. Once set up with the Kiosk view your customers can start using it straight away.
Without further ado we’ve put together a short promo video outlining what you can do with the Kiosk.
The key features made available to users through to Kiosk view are:
Once set up your users just need to choose what they want to do (book, purchase, order), select their name and then fill in the options. It’s as easy as that!
This feature further reduces the barrier to entry in getting your yard up and running with At The Yard. No longer will you require your customers to have a smart phone or tablet as now they can do all the basics from the Kiosk view.
We’ve designed the Kiosk view to run on most tablets but will be happy to optimise a version for popular tablets chosen by our subscribers (iPad, Kindle Fire etc). In addition to this, there are a range of Kiosk stands for tablets that can be purchased (e.g. https://www.amazon.co.uk/s?k=ipad+secure+kiosk ) to help get the tablet installed safely at your yard. As we receive feedback from our subscribers we’ll be posting some of our favourite setups to our Facebook page along with popular stands being used.
The setup process for the Kiosk view is very similar to a standard user set up. So the first thing is to go to the Admin -> Users page. From there, click on Create New User button.
You’ll be shown the user type selector where you’ll need to click the Create a Special User button. This will bring up a standard New Login User form. For the majority of the fields you can fill them in with N/A and select 0 horses and remove the default phone number box.
Please Note: We’ll be clearing this screen up in the future so you don’t have to put the N/A in manually
Once done click on Create User and your new kiosk user will have been created.
The email account you entered in the above step will receive an email which will allow you to set the password for the new Kiosk user. Once set up you can then use this email & password to login on your tablet. Login works just like a normal user, go to your yard’s individual address on the tablet and enter the login details.
The first screen you’ll be welcomed with is the diary view. This gives an overview of the day’s events, services and bookings. This page automatically refreshes which means this screen will never be more than a few minutes out of date.
We can’t wait to see this feature out in the wild and installed in your tack rooms, barns and everywhere in between.
Along with getting a secure kiosk mount for your tablet we want to remind you that as this kiosk view allows anyone with physical access (or the account details) to make purchases, booking and orders etc on behalf of other customer it’s important to put this in an area that only customers you trust can access it. You also need to ensure your use of it is compliant with your privacy and data protection policies (this would be the same as when you were using a paper diary showing the same information). It’s also important to outline the rules of use to your customers to ensure it’s used responsibly.
It’s hard to believe it’s been over a month since we last published a post here. We promise we’ve been hard at work on a brand new, big and exciting feature and well…. this isn’t it!
This is a post about a small usability improvement we’ve released. As exciting? No - but still important. It’s the new and improved Date Picker.
This update introduces a calendar dropdown view (shown below) replacing the existing dropdown list of dates. This means you can now navigate between days, months and even years in a couple of clicks (rather than the old way where you had to do it using the list in many small jumps).
We use our date picker across At The Yard. Everywhere from the forecast view through to stock control and analytics. This means every little improvement in this small component adds up to a noticeable improvement across the product.
We’ll be back soon with the big update so stay tuned (or maybe try skipping ahead a week or so with the new Date Picker 😆).
At The Yard has a wide range of ways for your customers to record their needs/requests. From Facility Bookings through to Service Orders the customer can choose what they need when they need it (inline with the rules and restrictions you put in place as the yard manager).
However, as much as structure is important, there is always somethings we can’t predict or don’t fit into a predefined box. You need to let your customers let you know what’s going on or allow them to give you and/or the entire yard a message.
To support this we have what we call Messages & Events. This allows you to simply write your message (as you might do on a whiteboard or notebook), choose the horse(s) (if any) the message applies to and finally choose to share it with everyone or just yourself and staff. It’s as easy & as quick as that.
Of course the benefit of putting it into At The Yard is that the customer can write the message from anywhere and that it can be read from anywhere (the office, the stable block etc).
Some examples of this might be:
We’ve recently released an update to the Messages & Events system to, by default, make it easier and quicker to create the message. The update removes the requirement to add a time to the event. This means you no longer have to choose a time for an event which applies all day (e.g. putting on a rug) whilst still retaining the ability to be more specific when necessary (e.g. when letting people know when the farrier is coming).
And like most things in At The Yard this is then shown both on a users personal calendar & the staff forecast view.
This update makes a small improvement to the usability of an existing feature. We’re working on some major new features so keep an eye on our blog & Facebook to keep up to date.